Platform One troubleshooting

In order to access VISION, users are required to have a Platform One account. This troubleshooting resource will help users know what is required to resolve their account issues depending on the message they are receiving. If you still have questions or need support after reviewing this resource please reach out to our support team at support@mobilizevision.com.

Written By Stacey Kessler

Last updated Over 1 year ago

I created an account but I am not getting the verification email

This requires the support of the Platform One team. If you can copy the content below, fill in the necessary fields and send it to the following email (help@dsop.io) they will be able to verify your email for you.

“I am trying to access VISION and after I confirm my certs it says I need to verify my email but I am not getting the email verification. My email connected to my Platform One account is ________ and the last 4 digits of my DoD ID are _______”

I created an account but it says that my account is deactivated when I go to log back in

“I am trying to access VISION and when I go to login it is saying my account is deactivated. Can you please reactivate my account? My email connected to my Platform One account is ________ and the last 4 digits of my DoD ID are _______”

Updating your email with Platform One

In order to update your Platform One account you will navigate to login.dso.mil. On this page you will see all of your account details and you will be able to update your email on this page. Once you save it will send you a verification email to confirm your email address. Once confirmed you will be able to access your VISION account.

Updating your email with Game Warden

Occasionally if users update their email with Platform One it will take time to update. In order to speed up that process users can navigate to login.afwerx.dso.mil to update the email there as well. To update your email click personal info and you will be able to save your email.